Shipping Policy

PRODUCTION (TIMES):

Keep in mind that we order on demand. Therefor we take about 4-7 business days to create our products. Then you should add shipping times on top of that.

97.66% of our orders are shipped within 6-9 business days. Basically we do everything to get you your order in a timely fashion.

Keep in mind that all our items are created manually. Therefor it can be that the end product you’ll receive can slightly differ from our product photos. Please allow slight differences lining up at the seam since It’s not possible to perfectly align patterns or images from front to back.

SHIPPING TIMES:

How long shipping takes really depends on where you are from. To make it easy for you we created this simple table to help you estimate:

ToShipping time
USA3-5 business days
Canada, Australia, UK4-6 business days
Europe5-7 business days
Worldwide7-14 business days

WHAT IS SHIPPING INSURANCE?

Shipping Insurance offers superior protection and safety for your valuable items during international delivery. We’ll reship your parcel immediately at no extra charge if it’s reported lost or damaged.

WILL I HAVE TO PAY INTERNATIONAL TAXES AND DUTIES?

There always no extra Custom fee. But the recipient will be fully responsible for the charges if there is any. Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. This is just a general guideline and you should contact your customs office for specific amounts and percentages.
We cannot control and is not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

VERIFICATION OF SHIPPING

When placing your order, please make sure that you use the billing address and contact information as it appears on your credit statement. In the event that your information does not match exactly what your credit card has on file, your order may be held pending verification. This may require us to contact your directly. When specifying shipping address information, be sure to check that the zip code, city and state are correct. If according to delivery service’s records, this information does not match their records, we may have to contact you to update this information and this may delay your order.

DO YOU SHIP TO PO BOX(APO/FPO/DPO)ADDRESS?

Generally speaking, we don’t support this kind of service. But currently, we could only ship to P.O. Boxes and military addresses (APO, FPO) address via standard shipping.

So please provide us with the most up-to-date, accurate and detailed shipping information with your phone number for the shipping. Your cooperation will be much appreciated. All parcels will be held for picking up if cannot be signed or delivered. If an item is returned because it was not deliverable due to an incorrect address, customer will have to be responsible for both the shipping and return charges.

TRACKING

The tracking of your parcel is online traceable. After your order is shipped out, a confirmation email with online tracking number and link will be sent to you. The tracking number will be valid for your check within 48 hours after you receive the email.

We sincerely suggest you add us to your email list so that you can get confirmation about your order from us. And remember to check your SPAM/JUNK folder if you do not receive a reply in 3 days.

If you have any questions about the shipping of your order, please feel free to contact-us.

WRONG OR FAULTY ITEM I RECEIVED.

If you check that there is a fault with an item or wrong item you have received, please let us know straight away through our customer service team. Please include as many details including the photos as possible about the order and the problem with the items and we will find a decent way to solve this for you.

MISSING ANY ITEMS IN MY ORDER.

As different arrivals of the items, sometimes we don’t send all items you’ve ordered at the same time, so some of your items will be arriving separately. There is an email saying if your items sent separately. So first check your email box and if there are any doubts, please feel easy to contact us.

YOU COULD CHOOSE EXPRESS SHIPPING IF IT IS URGENT

We are happy to provide our customers with express shipping service. However, there are additional costs to consider before choosing this option. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. We recommend contacting your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

WHERE OUR ITEMS ARE MADE:

It depends on your country of residence. We have 3 factories in USA. Where it’s made, depends on what factory is closest to you. This way you can be certain your item is at your doorstep the fastest way possible

We also have a factory in China that takes care of other products . This is why shipping takes a bit longer with our products.

NOTE: if you order different product styles it might be possible you will receive multiple packages.